Microsoft D365 CRM + Copilot/AI Functional Lead, Manager

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Requirements

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.
• Collaborate with Technical Architects and clients for successful product implementations
• Lead teams in strategic planning and mentoring junior staff
• Oversee project lifecycles from inception to conclusion
• Provide support after project go-live to achieve client satisfaction
• Embrace technology and innovation to advance project delivery
• Architect solutions that align with client needs and expectations
• Manage client accounts to achieve quality outcomes
• Encourage a culture of continuous improvement and innovation

Benefits

• medical
• dental
• vision
• 401k
• holiday pay
• vacation
• personal and family sick leave