Notice: This is an on-site role based in San Francisco, California. Relocation is required, and we’re happy to discuss timing and support during the process. Pylon is an all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time. The company is backed by a16z, BCV, General Catalyst, and Y Combinator. The Account Manager role will own commercial outcomes for a defined portfolio of customers in the post-sales base with a focus on expansion revenue, renewals, and strategic account growth.
Requirements
- Identify and drive expansion opportunities within an assigned book of customers
- Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
- Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy
- Build and execute account plans that increase customer lifetime value and strategic engagement
- Establish strong, trusted relationships with customer stakeholders across the organization
- Maintain accurate forecasting, pipeline, and customer analytics
Benefits
- Fully covered medical, dental, and vision insurance for employees
- 401(k) retirement plan
- Commuter benefits
- Parental leave
- 14 company holidays + unlimited PTO
- Annual offsite
- Lunch, dinner, and snacks at the office
- Fitness stipend
To apply for this job please visit jobs.ashbyhq.com.
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