Sales & After Sales Operations Manager

Role Overview

The Sales & After Sales Operations Manager owns the operations desk between CGM and its dealer network for both lines — demand and supply planning, stock allocation, order-to-cash, dealer and workshop master data, the after-sales administration desk (claims, parts orders, registers), programme settlement and the dealer scorecard.

What You Will Do

Run the sales and inventory planning cycle, stock allocation and order-to-cash, after-sales operations desk, dealer and workshop master data, onboarding, scorecards, programmes, settlement, and reporting.

Why It Might Be a Fit

The ideal candidate combines hands-on distribution operations experience with a strong systems mindset, has run a transactional desk to deadlines, and is comfortable designing processes, controls, and reporting standards from the ground up in a start-up environment.

Requirements

• 6–10 years in sales operations, commercial operations or distribution management
• Experience in automotive, motorcycle, EV, consumer durables, FMCG or related industries
• Proven ownership of a sales and inventory planning cycle (PSI or S&OP)
• Experience running or supervising an after-sales or warranty administration desk
• Hands-on experience with ERP systems (Microsoft Dynamics 365 or Odoo)
• Strong systems mindset and ability to design an operating process and translate it into business requirements
• Experience in commission, incentive or trade programme administration for channel partners