Customer Success Lead

Role Overview

The Customer Success Lead owns the post-sale relationship, developing the agreement for new clients, and owning that relationship from kickoff through confident, independent daily use and beyond. This is a hands-on, technical customer success role.

What You Will Do

Develop the client agreement, onboard new customers, serve as the primary liaison between the client and the platform team, deploy the platform inside the customer’s environment, scope and build integrations, and carry a net revenue retention and expansion target.

Why It Might Be a Fit

Success in this role is measured by usage that grows, customers who trust the output enough to lean on it, and a retention-and-expansion trajectory that becomes a revenue engine for the company. You will be expected to scope, build, and troubleshoot those integrations yourself, working alongside other team members.

Requirements

• Hands-on technical ability
• Change management understanding
• The ability to earn trust with a careful buyer
• An owner’s mindset about retention and growth
• A process and scaling mentality
• A product sensibility
• A teacher’s patience
• Alignment with our mission

Benefits

• 100% Company paid medical
• 50% paid dependent medical
• Health Savings Account
• Medical and Dependent Care Flexible Spending Accounts
• Vision Insurance
• Company paid Life and Disability Insurance
• Employee Assistance Program
• Discretionary paid time off program
• Education Reimbursement Program
• 401(k) with company contributions
• Long-Term care benefits
• Pet insurance

Tagged as: Change Management