Customer Success Manager – Portuguese Market

Role Overview

Manage and develop a client portfolio, provide support to clients, and improve customer retention and engagement. The role involves making calls, maintaining customer engagement, and identifying opportunities for growth and loyalty.

What You Will Do

Manage requests, feedback, and support activities, update the CRM, prepare reports, and coordinate activities with the Sales and Marketing teams.

Why It Might Be a Fit

We are looking for an organized, communicative, and strongly customer-oriented person who can create trust relationships and manage a client portfolio independently.

Requirements

• Experience in Customer Success or Account Management
• Strong customer orientation
• Excellent organizational and communication skills
• Familiarity with CRM and digital tools
• Fluent Spanish language or native Spanish speaker
• Experience in the real estate sector will be a plus

Benefits

• Fixed component + variable component without maximum limit, associated with customer retention, engagement, and portfolio performance