Customer Success Manager, Credit Cards

Role Overview

This is a high-visibility role for someone who thrives at the intersection of data, strategy, and relationship management and wants to make a tangible impact on business growth. The Customer Success Manager will manage a portfolio of relationships across our credit card category shaping strategies, analyzing performance, and driving initiatives that create real business impact.

What You Will Do

The Customer Success Manager will own relationship success, architect for scale, be the data authority, lead conversations that matter, and collaborate to grow.

Why It Might Be a Fit

The ideal candidate will have 2-3 years of experience in Customer Success, Partner Management, Account Management, Strategy, or Consulting, with experience within Financial Services (Banking, Fintech, Credit Cards, BaaS) a plus.

Requirements

• 2-3 years of experience in Customer Success, Partner Management, Account Management, Strategy, or Consulting
• Analytical and curious — you dig into the data to understand what’s really driving results
• Strong analytical skills needed, with comfort working in Excel/Sheets and data visualization tools (Looker, Tableau, etc)
• Experience using CRM tools to automate workflows and scale operations
• A strong communicator who can simplify complexity and tell compelling stories with numbers
• Demonstrated ability to manage customer relationships through performance analysis and outcome-based decision-making
• Entrepreneurial mindset — comfortable navigating ambiguity and building structure from scratch
• Relationship-driven — you build trust through insight, not just rapport

Benefits

• Total Cash Compensation Range: $95,000 – $125,000 per year
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO)

Tagged as: Data Analysis, Data Visualization, Excel, Looker, Tableau