Customer Success Director (Oracle Focused)

Role Overview

As a Customer Success Director, you will serve as the executive relationship owner and strategic advisor for a portfolio of Redwood’s Oracle Transportation Management (OTM), Global Trade Management (GTM) and RedwoodConnect (RWC) customers. This role partners with customers throughout their implementation journey and long-term adoption lifecycle to maximize business value, accelerate user adoption, ensure successful transitions from implementation to support, and identify opportunities for continued optimization and growth.

What You Will Do

Own and manage a portfolio of strategic Oracle OTM/GTM and RedwoodConnect (RWC) customer accounts throughout the customer lifecycle. Build trusted relationships with executive sponsors and key business, transportation, and IT stakeholders. Develop and execute Strategic Account Plans and multi-year customer roadmaps focused on value realization, user adoption, optimization, and supply chain transformation.

Why It Might Be a Fit

The ideal candidate combines strong customer relationship management skills with deep Oracle OTM/GTM knowledge and supply chain expertise to become a trusted advisor to executive stakeholders. This individual champions customer outcomes, drives strategic planning, manages renewals, develops growth opportunities, and advocates internally on behalf of customers to ensure long-term success.

Requirements

• Bachelor’s Degree required, preferably in Supply Chain Management, Business, Information Systems, Logistics, Engineering, or related field.
• 5+ years of experience in a customer-facing role within the transportation/logistics industry
• 2+ years of experience working with Oracle Transportation Management (OTM) and/or Oracle Global Trade Management (GTM) – highly desired
• Strong understanding of transportation operations, logistics, supply chain execution, and transportation technology
• Demonstrated experience leading executive customer relationships
• Experience facilitating Customer Business Reviews and strategic planning sessions
• Strong organizational and project management abilities with the ability to manage multiple strategic accounts simultaneously
• Ability to effectively multitask and prioritize responsibilities and lead by example
• Ability to travel up to 50% for customer meetings and training
• Proven track record of successful problem-solving and critical thinking
• Intermediate understanding of creating and maintaining reporting, including using MicrosoftOffice products (Outlook, Excel, Word, and Power Point)
• History of proven customer service as well as written and verbal communication skills

Benefits

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Tagged as: Excel, Project Management