Customer Retention and Engagement Manager

Seeking an experienced Customer Retention & Strategy Leader to drive enterprise-wide customer retention and engagement initiatives in a banking, financial services, or customer-centric organization.

Requirements

• 8+ years of experience in strategy, consulting, growth, or customer retention roles within financial services or customer-centric industries.
• Strong ability to operate at both strategic and execution levels, driving initiatives from concept through delivery.
• Strong analytical mindset with experience leveraging data, models, and insights to guide decision-making and customer strategies.
• Excellent communication and executive storytelling skills, with strong proficiency in PowerPoint and Excel.