Account Manager

We are looking for an experienced and customer-focused Account Manager to manage and grow a portfolio of existing clients across Spain and Portugal.

Requirements

• Manage and develop a portfolio of existing customers across Spain and Portugal;
• Build and maintain strong relationships with key stakeholders, decision-makers, and executive sponsors;
• Conduct regular customer engagement meetings, including Quarterly Business Reviews (QBRs) and Executive Business Reviews;
• Develop and maintain account plans, governance frameworks, and stakeholder maps;
• Drive customer retention and renewal success;
• Identify, qualify, and manage upsell and cross-sell opportunities;
• Support customers in maximizing adoption and utilization of our solutions;
• Maintain an accurate sales pipeline and forecast within Salesforce;
• Ensure all customer activities, opportunities, and account updates are accurately maintained in Salesforce;
• Partner with internal teams to support contract renewals, onboarding activities, and issue resolution;
• Monitor account health and proactively manage risks to customer satisfaction and retention;
• Work closely with Solution Consultants, Professional Services, Market Planning, Support, Product, and Sales teams to deliver an outstanding customer experience;
• Act as the voice of the customer by sharing market, competitive, and customer insights with internal stakeholders;
• Contribute to strategic planning and account development initiatives across the region;

Benefits

• Country specific benefits