Customer Success Director, CEE

Role Overview

As a Customer Success Director, you’ll lead a high-performing team responsible for revenue growth, account strategy, and customer satisfaction across our full portfolio of solutions. You’ll coach and inspire your team, develop account strategies, and build C-level relationships to expand use cases and drive business impact.

What You Will Do

Achieve revenue targets, drive growth by identifying new use cases, attract and retain a high-performing sales team, implement MEDDPICC and execute against best-practice frameworks, lead account strategies and governance, and enhance customer and employee satisfaction.

Why It Might Be a Fit

This role requires a data-driven leader who thrives on collaboration, innovation, and exceeding objectives. You’ll need to have expertise in AML, Fraud, and Financial Crime Compliance, and experience building and managing C-level relationships.

Requirements

• Proficiency in Polish, Russian and English
• 3+ years of leadership experience in fast-paced sales within technology and SaaS
• Expertise in AML, Fraud, and Financial Crime Compliance
• Directed Enterprise and Mid-Tier account strategies
• Skilled in MEDDPICC coaching and methodologies such as GROW and Situational Leadership
• Proven record of driving growth and exceeding business objectives in complex organizations
• Experience building and managing C-level relationships
• Ability to hire, develop high-performing talent, and manage underperformance

Benefits

• Wellbeing initiatives
• Shared parental leave
• Study assistance
• Sabbaticals