Customer Operations Manager

On Site Full TimeConnecticut, United StatesResonetics

Role Overview

Partner with customers to build strong relationships and ensure success for both the customer and Resonetics. Lead communication and escalation for Account Management team at sites.

What You Will Do

Operate as the lead point of contact, build and maintain customer relationships, facilitate meetings, and maintain customer forecasts.

Why It Might Be a Fit

Proven ability to manage multiple projects, team player with high professionalism, excellent time management and communication skills, and ability to excel in a fast-paced environment.

Requirements

  • 3-5+ years proven experience in customer and operations support
  • Proficient in MS Office
  • Experience working with Salesforce or similar CRM
  • Experience with ERP system, preference of QAD or Epicor experience
  • Proven ability to manage multiple projects at a time
  • Team player with high degree of professionalism
  • Excellent time management skills
  • Excellent communication skills written, verbal, active listening
  • Strong problem solving, organizational, and analytical skills

Benefits

  • Competitive compensation
  • Light office work
  • Up to 10% travel required

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To apply for this job please visit careers-resonetics.icims.com.


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