Customer Service Account Manager

Role Overview

As a Customer Service Account Manager, you will manage complex customer accounts, ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This role requires experience, high capability, and the ability to manage high-touch accounts.

What You Will Do

You will serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. You will also coordinate activities across multiple teams and manage complex customer requirements.

Why It Might Be a Fit

We are looking for a customer-focused individual with an operational mindset, strong communication and collaboration skills, and the ability to adapt to a fast-paced environment.

Requirements

• Minimum 3-5 years’ experience in Customer Service and/or Sales
• Quick learner who will dive headfirst into the product and team environments
• Strong desire to provide the ultimate Customer Experience
• Strong sense of urgency and the ability to multitask
• Ability to meet strict internal and external timelines & milestones
• Ability to effectively provide, receive and respond positively to constructive feedback
• Ability to produce professional documents, including spreadsheets, correspondence, and email
• Strong communication skills, both written and verbal, applicable in a corporate environment