Customer Service Account Manager

Role Overview

As a Customer Service Account Manager, you will manage complex customer accounts, ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This is a critical Customer Service role designed for experienced team members who manage high-touch accounts.

What You Will Do

You will serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. You will also coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales.

Why It Might Be a Fit

We are looking for a customer-focused individual with strong communication and collaboration skills, who can thrive in a fast-paced environment and drive solutions with urgency and professionalism.

Requirements

• Minimum 3-5 years’ experience in Customer Service and/or Sales, preferably in a manufacturing environment.
• Quick learner who will dive headfirst into the product and team environments to understand intricacies.
• Strong desire to provide the ultimate Customer Experience.
• Strong sense of urgency and the ability to multitask.
• Ability to meet strict internal and external timelines & milestones.
• Ability to effectively provide, receive and respond positively to constructive feedback.
• Ability to produce professional documents, including spreadsheets, correspondence, and email.
• Strong communication skills, both written and verbal, applicable in a corporate environment.