Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator will own customer support for business customers, handling requests and working with internal teams to resolve issues. This is an in-person role based at the Brooklyn Navy Yard office with Remote Wednesdays.

What You Will Do

The role involves handling customer support requests, working across internal teams to resolve issues, and documenting support trends to improve the product and customer experience.

Why It Might Be a Fit

The ideal candidate will have 2+ years of customer support experience, strong written and verbal communication skills, and the ability to manage many open requests at once in a fast-paced environment.

Requirements

• 2+ years of customer support, customer success, or support operations experience
• Strong written and verbal communication skills
• Excellent organization and ability to manage many open requests at once
• Experience working across teams to solve a problem you don’t fully control
• Comfortable learning new systems quickly
• Strong attention to detail with a problem-solving mindset
• Positive, collaborative attitude and willingness to jump in wherever needed

Benefits

• Medical, dental, and vision coverage
• 401(k) plan