Hospitality Customer Experience Manager

Role Overview

We are seeking a highly motivated and service-driven Hospitality Customer Experience Manager to lead workplace hospitality, concierge, meeting and event services, and client experience operations in a professional corporate environment.

What You Will Do

Lead all hospitality and concierge operations to ensure a seamless and exceptional client and employee experience, manage conference room scheduling, meeting logistics, and conflict resolution, and oversee catering programs.

Why It Might Be a Fit

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, excels at relationship management, and is passionate about delivering elevated hospitality experiences while managing day-to-day operations, events, vendors, and workplace services.

Requirements

• High School Diploma or equivalent required; college degree preferred.
• 3+ years of experience in hospitality, concierge, customer experience, workplace services, hotel operations, or a related field.
• Experience leading teams and managing client-facing operations.
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Experience coordinating meetings, events, catering, and workplace services programs.

Benefits

• Medical, dental, life, and disability insurance options
• Retirement Savings Plan (401K)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA) investments
• Team member tuition assistance programs
• Paid vacation time
• Paid holidays annually