Technical Account Manager

Role Overview

Rippling is looking for a customer-obsessed Technical Account Manager to join their Global TAM team in Bangalore. The role involves working closely with customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite.

What You Will Do

The Technical Account Manager will ensure customer satisfaction, drive increased adoption of key features, and resolve critical customer issues. They will also collaborate directly with customers to understand and optimize their HR, payroll, benefits administration, and IT workflows.

Why It Might Be a Fit

The ideal candidate will have 3+ years of work experience at a SaaS company in a customer-facing role, with experience with payroll strongly preferred. They will also have excellent time management, prioritizing tasks, and adapting on a day-to-day basis, as well as a track record of building strong customer relationships.

Requirements

• 3+ years of work experience at a SaaS company in a customer-facing role
• Experience with payroll strongly preferred
• Excellent time management, prioritizing tasks, and adapting on a day-to-day basis
• Proven experience with a scaled book of business
• Track record of building strong customer relationships

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Stock options