Customer Success Manager

Role Overview

Join a cross-functional Customer Success team to deliver real outcomes for customers, working closely with Product, Marketing, Sales, and the wider business. The team is growing quickly, and you’ll have the opportunity to design and improve the Customer Success approach.

What You Will Do

Manage a portfolio of high-touch customers, onboard new customers, run regular business reviews, own the end-to-end renewal process, build strong relationships with senior stakeholders, and be the voice of the customer inside Risk Ledger.

Why It Might Be a Fit

You’ll thrive in a low-ego environment that values self-awareness and two-way feedback, and you’ll be on a continuous journey of personal and professional growth.

Requirements

• 3+ years of Customer Success experience
• Ideally in B2B SaaS or Cyber Security, working with mid-market or enterprise accounts
• Experience managing customers operating in similarly complex, regulated environments
• A strong understanding of complex organisational structures and experience navigating multiple senior stakeholders with differing priorities
• Excellent communication skills and a natural ability to build trust, ask the right questions and uncover where you can drive impact
• A highly collaborative mindset
• A genuine interest in technology and the curiosity to continuously learn new concepts, features and market trends
• A strong impact and results focus
• High EQ is essential to succeed in this role

Benefits

• Competitive base salary
• Generous EMI equity package
• Private pension
• 25 days annual leave + bank holidays
• Additional 30 days of unpaid leave per year to use as you wish
• Ad-hoc companywide time off
• Private healthcare with AXA Insurance
• Hybrid working policy
• Enhanced family (parental) leave
• 5 days Caretaker’s leave
• Enhanced occupational sick pay
• £500 WFH budget
• All the learning resources and books you want to aid in your personal development
• Regular socials to unwind and have some fun