Customer Success Manager, Digital Touch

As a Customer Success Manager, Digital Touch, you will support customer retention, adoption, and engagement across a large digital portfolio of accounts, leveraging automation, data insights, and targeted customer interactions. This is a customer-facing role that requires strong communication skills, ability to interpret customer data, and a passion for helping customers succeed.

Requirements

• Bachelor’s degree in business, Marketing, Education, or related field
• Experience in SaaS Customer Success, Business Development, Customer Support, or similar customer-facing roles
• Experience managing large customer portfolios or scaled customer engagement models
• Ability to interpret CRM insights and customer data to identify trends and recommend proactive outreach
• Strong customer communication and relationship-building skills
• Familiarity with customer success platforms (Salesforce, Totango) or willingness to learn

Benefits

• Medical, Dental, and Vision plans
• Company paid basic life and AD&D insurance
• Company paid long-term disability
• Paid Parental Leave
• Supplemental life insurance options
• Employee Assistance Program (EAP)
• Retirement plan with discretionary company matching
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Calm premium subscription for employee and dependents
• 33 days of company paid time off (PTO, Holidays, Wellness Days)
• Quarterly Focus Days
• Flexible work arrangements
• Tuition Reimbursement Program
• Company orientation and structured 30/60/90day onboarding

Tagged as: Salesforce