Customer Account Manager (CAM)

Role Overview

The Account Manager will serve as an advocate for the customer and will assist with customer service-related questions, problems, issue resolutions to ensure customer needs are met.

What You Will Do

Track, follow-up, and resolve the customers outstanding issues in a timely manner, prepare documentation and reports for the customer base, and assist directly with departments to ensure customers’ requests are being answered.

Why It Might Be a Fit

2-year experience in customer service field preferred but will train, excellent phone etiquette, excellent verbal communication skills, and punctual.

Requirements

• 2-year experience in customer service field preferred but will train
• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Able to work with minimum supervision
• Customer service driven
• Working knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint)
• Able to multi-task
• Professional appearance

Benefits

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee discount
• Flexible spending account
• Health savings account
• Paid time off
• Sick Days
• Long-term Disability Insurance
• Short-term Disability Insurance
• Accidental Insurance
• Critical Illness Insurance
• MyShare program