Director of Finance & Billing Operations

Role Overview

We are seeking a Director of Finance & Billing Operations to join Rockbot, bringing a passion for operational excellence, systems design, and scalable revenue infrastructure. This role will play a critical role in connecting the dots behind the scenes, translating contracts, orders, and customer activity into accurate billing, collections, and revenue reporting.

What You Will Do

Lead Billing & Accounts Receivable Operations, Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams, Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products.

Why It Might Be a Fit

8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment, Deep hands-on NetSuite expertise, Demonstrated experience billing across multiple revenue streams, including SaaS subscriptions, consumption-based billing, hardware, professional services, advertising, and enterprise contracts.

Requirements

• 8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment
• 5+ years managing a billing, finance operations, revenue operations, or order-to-cash function
• Deep hands-on NetSuite expertise
• Demonstrated experience billing across multiple revenue streams, including SaaS subscriptions, consumption-based billing, hardware, professional services, advertising, and enterprise contracts
• Experience operating in complex billing environments supporting large customer populations, multi-location account structures, and multiple revenue models simultaneously
• Ability to define system requirements, document solutions, and partner with technical teams to implement scalable processes and workflows
• Strong working knowledge of Salesforce as the upstream source of contract and order data
• Solid understanding of ASC 606, deferred revenue, revenue schedules, and billing-to-GL reconciliation
• Strong analytical, operational, and problem-solving skills with a track record of improving processes and systems
• Excellent communication skills and the ability to influence stakeholders across Finance, Sales, RevOps, Product, and Engineering

Benefits

• Comprehensive benefits
• Equity
• Market-based pay