Customer Success Manager

Role Overview

The Customer Success Manager will own and grow relationships with customers, partnering with them to understand their goals, improve their processes, and help them build stronger, more efficient businesses using Roofr. The team sits at the intersection of onboarding, implementation, support, retention, and account management.

What You Will Do

As a Customer Success Specialist, you’ll act as a trusted advisor, partnering with roofing contractors and business owners to understand their goals, improve their processes, and help them build stronger, more efficient businesses using Roofr.

Why It Might Be a Fit

Success in this role is measured by depth, not revenue, and by the real difference you make in how a roofing business runs day to day.

Requirements

• 2+ years of experience in customer success, account management, or customer enablement in a B2B or SaaS environment
• A genuine interest in how businesses operate, especially in industries where technology isn’t always the comfort zone
• Comfort reading adoption data and translating it into a clear, prioritized action plan for each customer in your portfolio
• Strong relationship-building skills; you know how to earn trust over time, not just in a first call
• A proactive mindset: you don’t wait for customers to raise their hand; you spot the signals early and act on them
• High ownership mentality with the ability to manage a portfolio of customers independently and follow through consistently
• Strong communication skills across calls, email, and video: clear, warm, and always customer-first

Benefits

• Vacation/Paid Time Off
• Flexible time off
• 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!