Manager, Field Communications

Role Overview

Responsible for managing and gate keeping all store/field operational and cultural communications. Ensures consistency of message and voice; optimizes communication channels, segmentation, delivery, and measurement. Has a strong passion and advocacy for the field and their success, and uses that passion as the lens through which communication strategy is developed and implemented. Responsible for leading, managing, and developing direct report(s).

What You Will Do

Collect, filter, and communicate all Store Operations policies, procedures, initiatives, and best practices. Manage implementation of communications by working with other departments. Support employee engagement through communications like newsletters, videos, associate messaging, and field management meetings.

Why It Might Be a Fit

Must be able to balance multiple priorities at once and get more done in less time (process management). Able to develop and maintain detailed project plans and the associated budgets. Responsible for overseeing projects, solving complex challenges and ensure projects are completed timely and within budget to meet the needs of the business.

Requirements

• Bachelor’s degree and 5-7 years in relevant field
• Experience and passion for leading and developing people
• Excellent written and verbal communication skills
• Ability to effectively interact with executive leadership autonomously and with confidence
• Stays current with new communications technologies and processes, is naturally curious, and is focused on continuous improvement
• Advanced PC Skills, Microsoft Office Applications, Publisher, Adobe Illustrator, InDesign
• Strong project management skills
• Understanding of retail store operations preferred
• Must be able to understand and interpret functions and systems in all operating areas for communication to the stores
• Must be able to organize and prioritize work. Must work independently
• Bilingual proficiency in Spanish (speaking and writing) is preferred

Benefits

• Total compensation package
• Rewards vary by position and location