Customer Operations Representative

Role Overview

As a Customer Operations Representative at RXO, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.

What You Will Do

Support Sales with managing the branch’s key accounts, enter loads and confirm notes about the status of shipments, schedule pickup and delivery appointments, track the status of shipments, and communicate with the customer on the status of the shipments.

Why It Might Be a Fit

You’ll need excellent verbal and written communication skills, self-motivated work style, and the ability to work in a fast-paced environment. It’d be great if you also have 1 year of sales or customer service experience and a general understanding of the transportation industry.

Requirements

• Excellent verbal and written communication skills
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days