Customer Success Account Manager

Role Overview

Serves as the primary liaison between National Account Executives and key national accounts to ensure customer satisfaction, issue resolution, and consistent communication. Manages contracts, identifies growth opportunities, and supports new service implementations and special projects.

What You Will Do

Serves as the day-to-day point of contact for assigned national accounts and maintains strong customer relationships through consistent and professional communication. Supports National Account Executives with quarterly business reviews, customer recaps, and presentations.

Why It Might Be a Fit

Analyzes performance data to identify actionable insights that improve service quality, operational efficiency, and overall customer satisfaction. Handles customer inquiries and service escalations with timely investigation, clear communication, and documented resolution recommendations.

Requirements

• Bachelor’s degree in business or a related field
• 2+ years of transportation, sales, or customer service experience
• Proficiency in Microsoft Office

Benefits

• competitive compensation
• great benefits