Customer Experience Advisor | S1 | Retail Banking | Fareham

Role Overview

Santander is looking for a Customer Experience Advisor to work in the Fareham Branch, providing excellent customer service and supporting the team in a fast-paced environment.

What You Will Do

The role involves acting as the first point of contact for customers, assisting with day-to-day transactions, answering customer calls, building relationships, and identifying new ways to improve the customer experience.

Why It Might Be a Fit

The ideal candidate will have a proven ability to deliver outstanding customer service, effective communication skills, and a flexible approach to work.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £25,000 starting salary (pro rata)
• £500 flexible benefit allowance
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays
• Voluntary healthcare benefits at discounted rates
• Company-funded pension
• Death-in-service benefit and income protection insurance
• Option to take advantage of discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards
• Wellbeing support
• Support for every life stage
• Time to give back through volunteering opportunities