Customer Experience Advisor | S1 | Retail Banking

Role Overview

The role involves acting as the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing, and building relationships and finding solutions.

What You Will Do

The responsibilities include acting as the first point of contact for customers, assisting with transactions, queries, and servicing, answering customer calls, building relationships, and identifying new ways to improve the customer experience.

Why It Might Be a Fit

The role requires a proven ability to deliver outstanding customer service, effective team working skills, and a flexible, can-do approach to work.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £25,000 starting salary
• £500 flexible benefit allowance
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work
• Support for every life stage
• Time to give back through volunteering opportunities
• Global growth opportunities