Customer Experience Advisor | S1 | Retail Banking | Plymouth Branch

Role Overview

The Customer Experience Advisor will be the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing. They will also be responsible for building relationships, finding solutions, and developing knowledge of services and products to help customers. The role requires a proven ability to deliver outstanding customer service, effective team working skills, and a flexible approach to work.

What You Will Do

The main day-to-day responsibilities and outcomes of this role include acting as the first point of contact for customers, assisting with transactions, queries, and servicing, building relationships, finding solutions, and developing knowledge of services and products. The role also involves identifying new ways to improve the customer experience.

Why It Might Be a Fit

This role is a great fit for someone who is a good listener and problem solver, comfortable in a multi-skilled environment, and able to thrive on variety. The role offers a broad range of activities, and the successful candidate will have the opportunity to grow, adapt, and change to accommodate business needs and priorities.

Requirements

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt, and change accommodating business needs and priorities

Benefits

• £25,000 starting salary
• Flexible benefit allowance of £500
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service
• Option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Option to take advantage of discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work, including access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare, and mental health support
• Support for every life stage, including enhanced family leave, childcare options, and tailored wellbeing support
• Time to give back through volunteering opportunities
• Global growth opportunities to shape your career, learn new skills, and explore what’s possible across our international network