Customer Experience Advisor | S1 | Retail Banking

Role Overview

The Customer Experience Advisor will be the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing. They will build relationships, find solutions, and develop knowledge of services and products to help customers.

What You Will Do

The role involves acting as a listener and problem solver, helping customers with transactions, technology, and fraud prevention. The advisor will be responsible for identifying new ways to improve the customer experience.

Why It Might Be a Fit

The ideal candidate will be a team player with a flexible approach, comfortable with a broad range of activities. They will have a real desire to go above-and-beyond for customers and be open to growth, adaptation, and change.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £25,000 starting salary
• £500 flexible benefit allowance
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays
• Voluntary healthcare benefits at discounted rates
• Pension contribution of up to 12.5% of salary
• Death-in-service benefit and income protection insurance
• Share plans
• Staff versions of Santander products with no fees
• Competitive rewards
• Wellbeing support
• Support for every life stage
• Time to give back through volunteering opportunities