Customer Experience Consultant | S1 | Retail Banking

Role Overview

The Customer Experience Consultant will be responsible for listening to, understanding, and anticipating customers’ financial needs, presenting options and solutions across a range of products and services, answering customer calls into our contact centre, developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs.

What You Will Do

The main day-to-day responsibilities and outcomes of this role include listening to, understanding, and anticipating customers’ financial needs, presenting options and solutions across a range of products and services, answering customer calls into our contact centre, developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs.

Why It Might Be a Fit

This role requires a real desire to go above-and-beyond for customers, effective team working skills with a flexible, can-do approach to work, openness to a broad range of activities, even if outside of business expectations, and the ability to grow, adapt, and change accommodating business needs and priorities.

Requirements

• Professional Experience
• Listening to, understanding and anticipating customers financial needs (Required)
• Presenting options and solutions across a range of products and services with a primary focus on digital first (Required)
• Answering customer calls into our contact centre (Required)
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs (Required)
• Helping us be a bank that’s simple for colleagues and customers to deal with (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities, even if outside of business expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Benefits

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service
• Option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates
• Medical insurance
• Dental insurance
• Health assessments
• Company-funded death-in-service benefit
• Income protection insurance
• Discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work — access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network