Manager, Customer Care & Sales Enablement

Role Overview

The Manager, Customer Care & Sales Enablement is responsible for translating SCANA Energy’s business strategy, sales, and customer experience goals into practical learning, quality, knowledge management, and readiness initiatives. The role serves as the senior leader for both the Training and Quality organizations, ensuring the effectiveness of their leaders, teams, processes, and business results.

What You Will Do

Translate business priorities into frontline action, lead and develop the managers, supervisors, and team leads responsible for training delivery, curriculum development, quality monitoring, and coaching programs, and drive accountability for functional performance, continuous improvement, and business outcomes across both teams.

Why It Might Be a Fit

The Manager, Care & Sales Enablement plays a critical role in improving customer experience, accelerating employee effectiveness, strengthening leadership capability, and supporting ongoing efforts to improve quality, retention, and cost-to-serve.

Requirements

• Possess the understanding that training alone does not improve performance
• Able to connect business strategy to frontline execution
• Able to identify the root causes of performance issues
• Proven expertise in building practical solutions that improve results
• Focus on developing leaders and employees
• Able to balance strategic thinking with hands-on execution
• Fundamentally energized by helping people perform at their best and creating systems that allow customer-facing teams to succeed consistently
• Strong learning and development capabilities
• Experience designing and implementing enablement programs
• Excellent communication, facilitation, and stakeholder management abilities
• Excellent project management, change management, and communication abilities
• Proficiency with CRMs (e.g., Salesforce, HubSpot), learning management systems, and performance reporting tools

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions
• Robust support through Headspace and free mental healthcare visits for you and your dependents
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks