Analytics Operations Manager

Role Overview

The Analytics Operations Manager will be responsible for onboarding, developing, and managing a team to drive improvements in Customer Satisfaction. The role involves working with cross-functional teams, designing and implementing process improvements, and creating business and operations KPIs.

What You Will Do

The Analytics Operations Manager will work on projects such as creating and publishing business and operations KPIs, handling customer escalations, and presenting business updates to stakeholders.

Why It Might Be a Fit

A successful candidate will have a passion for data management and analytics, strong relationship management experience, and experience working in a data-driven organization.

Requirements

• Bachelor’s Degree in Economics, Business Administration, Engineering, Information Technology or a related field
• 5 years experience in the area of Data Management and analytics
• Concrete experience with working in a data and IT driven organization
• Strong relationship management experience, with prior experience working collaboratively in a cross functional team
• Experience designing, developing, architecting, and administrating BI dashboard via Tableau
• Demonstrated design thinking proficiency
• Strong analytical skills and ability to translate complexity into a clear vision and structure
• Excellent organization sensitivity skills
• Strong influencing skills and result-driven with persistence and can-do mentality
• Outstanding social and communication skills (ability to communicate clearly, effectively and consistently in different contexts and cultures)

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Retirement plan
• Paid time off
• Holidays
• Employee discounts
• Training and development opportunities