Customer Success Manager, Enterprise

Role Overview

The Customer Success Team is growing, and we’re looking for passionate, customer-centric individuals to lead our larger, more complex district implementations. The role involves working in a collaborative team to meet engagement, usage, and renewal targets for a portfolio of districts.

What You Will Do

Responsibilities include assessing usage and engagement data, building and maintaining relationships with district directors and executives, facilitating renewal processes, and providing customer feedback to the Product Team.

Why It Might Be a Fit

The ideal candidate will have 5+ years of professional experience in a Customer Success position, experience in implementation and customer success for a SaaS company, and experience working in a remote environment.

Requirements

• 5+ years Professional Experience in a Customer Success position
• 3+ years experience in implementation and customer success for a SaaS company
• Experience in ClassLink/Clever, SFTP preferred
• Experience or Ability to work in a remote environment
• Strong interpersonal skills
• Project management skills
• Positive attitude
• Proactive, entrepreneurial style
• Ability to close renewal and multi-thread to discover expansion opportunities
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required

Benefits

• 100% health care coverage for Employee
• 401K with company matching
• Dental & Vision
• Parental Leave
• Subsidized gym membership
• Remote work stipend
• Annual team offsite

Tagged as: Project Management