Role Overview
Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
What You Will Do
Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates, Build strong customer relationships and deliver excellent customer service, Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Why It Might Be a Fit
The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers, A rewarding career path with diverse opportunities for professional development, An organization committed to making a difference in our communities– for you and our customers.
Requirements
- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Benefits
- A competitive compensation and benefits package
To apply for this job please visit jobs.scotiabank.com.
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