Manager, Collections Customer Communications Strategy Analytics

Manager, Collections Customer Communications Strategy Analytics position at Scotiabank to conduct analytics and improve digital communications strategies in Canada Collections to maximize dollars collected.

Requirements

• Conduct data analyses of customer behavior and effectiveness of collection treatments
• Identify and track KPIs related to the communication strategies performance
• Leverage champion/challenger methodologies to measure effectiveness of email & sms campaigns

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits
• Community Engagement