Manager Customer Experience

Role Overview

Contributes to the overall success of the Retail and Small Business in Barbados, ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives.

What You Will Do

Champions a customer-focused culture, develops and maintains accountability for a comprehensive strategy for Barbados to achieve and maintain industry leadership in customer experience.

Why It Might Be a Fit

Requires a strong analytical and interpersonal skills, professional judgment, and tact in dealing with contacts inside and outside the bank, with excellent communication, motivational, and decision-making skills.

Requirements

• A Degree in Business Administration/Quality Management or related discipline
• A minimum of 5 years of leadership experience in customer service with demonstrated proven achievements to increase customer satisfaction and demonstrated team-building experience
• Broad knowledge of bank’s policies, operations, organization, and accounting procedures
• Excellent communication skills in listening, speaking, and producing user-friendly written material
• Strong analytical skills, as well as strong interpersonal skills, professional judgment, and tact in dealing with contacts inside and outside the bank
• Excellent motivational and decision-making skills