Customer Success Manager, Enterprise

Role Overview

Scribe’s Enterprise customers are some of the world’s most recognized organizations, and this role owns their success. You’ll carry a portfolio of accounts with 10,000-plus employees, partnering with executive stakeholders to drive adoption, expand usage across business units, and deliver the kind of measurable outcomes that make renewals straightforward.

What You Will Do

Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion. Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption.

Why It Might Be a Fit

Has 6 or more years in Enterprise Customer Success at a SaaS or AI company, with a track record of measurable impact on adoption, NRR, or customer satisfaction. Equally fluent in a technical workflow conversation with a power user and an ROI conversation with a VP or C-suite sponsor.

Requirements

• 6 or more years in Enterprise Customer Success at a SaaS or AI company
• Track record of measurable impact on adoption, NRR, or customer satisfaction
• Owned the full customer lifecycle — implementation through renewal — for large, complex accounts
• Fluent in technical workflow conversation with a power user and an ROI conversation with a VP or C-suite sponsor
• Uses data to build value narratives, identify risk early, and influence decisions at the executive level
• Comfortable with up to 25% travel

Benefits

• Health, dental, and vision insurance for you and your dependents
• Flexible paid time off and company holidays
• 401(k)
• Paid parental leave
• Commuter benefits
• Home office stipend