Customer Success Manager

Role Overview

The Customer Success Manager will serve as the primary operational liaison between SDI and customers, ensuring customer satisfaction, driving adoption of platforms, and delivering exceptional service across facilities maintenance and procurement operations.

What You Will Do

The Customer Success Manager will act as a trusted advisor, business partner, and escalation point while coordinating cross-functional teams to ensure the successful delivery of SDI’s products, services, and contractual commitments.

Why It Might Be a Fit

The successful candidate will build strong customer relationships, identify improvement opportunities, lead issue resolution efforts, and drive continuous enhancement of client experience.

Requirements

• Bachelor’s degree in Supply Chain Management, Operations Management, Engineering, Information Systems, or equivalent professional experience
• 5+ years of client management experience, including knowledge of source to pay, product sourcing, e-commerce, catalog management
• 3+ years in a customer-facing role managing enterprise or strategic accounts
• Experience working with SaaS applications, enterprise software platforms, ERP systems, or digital supply chain solutions
• Proven ability to analyze data, identify trends, and drive business improvements
• Advanced Microsoft Office skills, including Excel and PowerPoint
• Excellent written, verbal, presentation, and relationship management skills
• Ability to work independently and effectively within a cross-functional matrix organization

Benefits

• Health insurance (medical, dental and vision)
• Training and development opportunities
• Vacation, wellness days, pet bereavement days and 12 paid holidays
• 401K with a company match
• Tuition reimbursement
• Student loan repayment assistance
• Reimbursement for safety shoes
• Discounted tickets to a variety of different vendors