Customer Success Manager

Role Overview

Seerist is looking to hire experienced and motivated Customer Success professionals to support current and prospective Commercial Clients around the world. The role involves developing a strong understanding of clients, providing unparalleled support, and capturing client feedback to continue adding value to the client’s mission.

What You Will Do

Responsibilities include developing a strong understanding of clients, providing client feedback, achieving account retention and renewal timeliness metrics, and using CRM tools for good, proactive account management.

Why It Might Be a Fit

The ideal candidate will have in-depth knowledge of a corporate security function, GSOC and/or threat intelligence function, and experience working directly with high-touch customers. They will also have a passion for building and maintaining relationships with customers and a sense of urgency and persistence.

Requirements

• Have in-depth knowledge of a corporate security function, GSOC and/or threat intelligence function.
• Have SaaS and/or account management experience.
• Have experience working directly with high-touch customers.
• Understand customer goals, plans, challenges, timelines, budget, and authority.
• Have a passion for building and maintaining relationships with customers.
• Understand the importance of customer’s goals, outcomes, and operational processes to integrate our SaaS platform into customer workflows.
• Ability to effectively work with a wide range of internal and external stakeholders from entry-level employees to C-suite executives.
• Self-motivated with the ability to work in a fast-paced, changing environment.
• Genuine customer empathy.
• Organized and strong time management skills.
• Excellent written & verbal communication.
• A thirst for knowledge and growth in a start-up environment.
• A sense of urgency and persistence.
• Team player.
• Flexibility and dynamism – we are a small company that moves fast.

Benefits

• Competitive salary
• Bonus plan
• 401(k) matching
• Long-term incentives
• Comprehensive benefits including health, dental, vision, and life plans
• Unlimited PTO
• Up to 16 Weeks Paid Parental Leave
• Tuition Reimbursement
• Professional Development Stipend