Senior Customer Success Manager – Enterprise

Role Overview

Act as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption of ServiceNow products.

What You Will Do

Oversee customer engagement and outcomes, ensure technical health, and leverage Success Plays to assist customers.

Why It Might Be a Fit

Experience in leveraging AI, minimum 7 years of related work experience, and ServiceNow certifications are required for success in this role.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Minimum 7 years of related work experience; OR equivalent work experience
• Creativity with comfort running projects independently
• Ability to improve complex issues through analysis and resolution
• Ability to succeed in working collaboratively
• ServiceNow certifications

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off (vacation, sick leave)
• Paid holidays
• Flexible work arrangements (work personas)
• Reimbursement for relocation expenses
• Export control approval (for positions requiring access to controlled technology)