Senior Technical Customer Success Manager

Role Overview

Join our growing Customer Success Team to help valued customers achieve their strategic objectives and obtain maximum value from their investment in the Armis Platform. The Senior Technical Customer Success Manager will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization.

What You Will Do

Lead adoption and implementation plans for platinum-level customers, understand customer use cases, provide recommendations to improve security posture and platform utilization, and act as the customer advocate within Armis.

Why It Might Be a Fit

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
• 7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
• 6+ years experience in network engineering, architecture, support, or design
• 6+ years experience in service delivery or technical account management in post- and/or pre-sales environments
• Strong communication and presentation skills across technical and executive audiences
• 3+ years experience in IT, security, healthcare tech, or similar environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Stock options
• Flexible work arrangements