Key Account Manager

Role Overview

We’re looking for a Key Account Manager focused on expanding existing enterprise accounts. This is a field role: meeting customers, building relationships, identifying growth opportunities, and helping them scale. ShippyPro is a shipping technology platform transforming the way companies manage their shipments.

What You Will Do

Manage and develop a portfolio of strategic accounts, identify opportunities for upsell, cross-sell, and expansion into new markets and channels, build strong relationships across the organization, work closely with Customer Success to identify growth opportunities, negotiate contract renewals and expansions, and represent ShippyPro in the field.

Why It Might Be a Fit

You will focus on expanding existing enterprise accounts, building strong relationships, and identifying new growth opportunities across markets and channels. Your role drives measurable outcomes for your accounts while supporting ShippyPro’s growth and presence in Italy and Europe.

Requirements

• 5+ years of experience in account management, key account, or B2B field sales roles
• Proven track record in customer expansion and upselling
• Ability to build long-term relationships with senior stakeholders and C-level
• Strategic mindset
• Strong negotiation and commercial skills
• Willingness to travel and spend time in the field
• Autonomy, ownership, results-driven mindset
• Fluent Italian, professional English

Benefits

• Meal vouchers (remote or onsite)
• No clock-in/out policy
• One-time home office allowance
• Company welfare
• Mental healthcare
• Expenses-paid trips to HQ for our meetups
• Yearly learning budget
• AI tools
• Clear growth paths and structured goals for every role
• Continuous feedback system that values honesty and transparency