We are looking for a Solutions Engineer / Technical CSM to join our hiring partner’s team. The role is a technical, customer-facing position that sits at the intersection of solutions engineering and customer success. You will work directly with Shopify brands using the platform, helping them get set up, succeed, and grow. You will be expected to understand how the product works under the hood, troubleshoot integrations, and get into the weeds with customers when things get technical.
Requirements
- Experience in a customer-facing technical role
- Comfortable reading and writing basic code (JavaScript, API calls)
- Experience with Shopify or e-commerce SaaS is a strong plus
- Excellent written English
- Startup mindset: scrappy, collaborative, no ego, willing to jump in wherever needed
- Self-directed: you manage your own book of business without hand-holding
Benefits
- Competitive compensation package
- Remote work opportunity
To apply for this job please visit jobs.ashbyhq.com.
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