Senior Customer Success Manager

Role Overview

The Customer Success team is the bridge between our clients and Signal AI. Driving retention, growth, and overall customer satisfaction. As a Customer Success Manager, you will build and strengthen client relationships, ensuring customers achieve meaningful value from our platform while identifying opportunities for renewal, upsell, and cross-sell.

What You Will Do

Key responsibilities include: Drive adoption of Signal AI by understanding customer goals and aligning our solutions to their strategic priorities. Build and execute client plans, monitor progress, and address risks proactively.

Why It Might Be a Fit

We’re looking for: Experience in enterprise B2B Customer Success, working with complex client environments and senior stakeholders. Proven success against revenue targets, including renewals and expansion, with ownership of end-to-end account management.

Requirements

• Experience in enterprise B2B Customer Success
• Working with complex client environments and senior stakeholders
• Proven success against revenue targets
• Data-driven approach to customer engagement and success planning
• Experience in subscription-based or SaaS business models
• Strong problem-solving skills
• Comfort operating in a fast-paced, entrepreneurial environment
• Background in one or more relevant industries: Financial Services, Professional Services, Media, PR & Communications, or Data Analytics

Benefits

• Dental insurance
• Vision insurance
• Paid holidays
• Wellness

Tagged as: Data Analysis