Customer Success Manager, Mid-Market

Role Overview

As a Customer Success Manager, Mid Market at Signifyd, you will drive success, net revenue retention, and expansion within our Mid-Market portfolio (merchants with <$75M annual GMV).

What You Will Do

Drive scalable customer success initiatives across a pooled book of business, achieving targets for upsells, onboarding, and retention. Identify and execute upsell opportunities within the Mid-Market segment by leveraging Scaled Customer Success strategies to expand product adoption.

Why It Might Be a Fit

The ideal candidate is a results-oriented problem solver who is comfortable engaging with a high volume of clients daily.

Requirements

• 1-3 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales
• Experience specifically managing a high volume of accounts in a scaled (1:Many) customer success model is highly preferred
• Excellent verbal and written communication, and presentation skills, with a demonstrated comfort and preference for phone-based client interactions
• Proven ability to analyze complex challenges, develop actionable strategies, and effectively lead teams to accomplish key objectives
• Exceptional time management and prioritization skills, capable of effectively managing the diverse needs of a large customer base
• A highly motivated, resourceful, and detail-oriented individual with strong organizational skills
• A self-driven individual who thrives in the face of ambiguity within a fast-paced, deadline-oriented setting
• Proficiency with Salesforce is advantageous
• Bachelor’s degree required

Benefits

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

Tagged as: Salesforce