Founding Customer Success Lead

Role Overview

SigNoz is an open source observability platform built on OpenTelemetry. The role exists to design systems from scratch and set them up to scale as the team grows.

What You Will Do

Own account coverage and health, retention and save plays, annual commitments and expansion, and voice of the customer.

Why It Might Be a Fit

The ideal candidate has 6-10 years of B2B SaaS customer success experience, with a focus on revenue retention numbers, technical skills, and commercial acumen.

Requirements

• 6-10 years in B2B SaaS customer success
• owned a revenue retention number (GRR, NRR or renewals)
• technical skills to talk to SREs and platform engineers, read a usage dashboard, and write basic SQL
• commercial skills to negotiate an annual commitment and talk about money
• managed US-based customers directly

Benefits

• Fully remote
• Work directly with the founders
• Clear path to running the function

Tagged as: SQL