Customer Experience Manager

Role Overview

We’re looking for a Customer Experience Manager who creates interactions that make our learners love Simply – experiences that make them go “wow! I really wasn’t expecting that”. You will be part of strategic planning, scaling our operations with both human support and AI, and developing the capabilities of our team and AI to create that “wow” experience.

What You Will Do

You will strategize with your team to identify and leverage high-impact opportunities that interpersonal interactions create, plan ahead for expected scale across our products and the support team, optimize AI workflows, mentor teammates, and help shape and optimize support processes.

Why It Might Be a Fit

We’re looking for people who are passionate about making a meaningful impact in others’ lives – curious, driven team players who care deeply about people, move fast, think creatively, and love solving problems.

Requirements

• Experience implementing and optimizing AI workflows, automation, and modern tools to create high-quality, scalable, and “wow” support experiences
• Experience improving support operations through people, processes, systems, or automation
• Native-level written and verbal English communication skills
• High emotional intelligence, empathy, and sound judgment in communication and problem-solving
• Strong problem-solving skills with a structured, analytical, and data-informed mindset