Sales Development Representative

Role Overview

The Sales Development Representative is responsible for qualifying and routing inbound leads across two channels: self-service and inside sales. This role involves frequent engagement with prospects through phone calls, emails, live chat, and internal tools such as Slack and Salesforce.

What You Will Do

You will be qualifying and routing inbound leads through two channels; self service & inside sales. You’ll be spending most of your time with prospects across phone calls, emails and live chat on our website, as well as internal tools like slack and salesforce.

Why It Might Be a Fit

Ambitious individuals wanting to pursue a career in SaaS, people who thrive in a structured, high-agency, KPI-driven environment, strong communicators who enjoy building relationships, resilient individuals who can persevere and perform with high-volume tasks.

Requirements

• Confident and clear communication skills, with excellent writing and presentation skills over email, phone, video conferencing and in-person.
• Excellent task organization and prioritization skills, you’re able to multi-task efficiently.
• Experience with modern tooling – CRMs, Health Scoring, Live chat, Knowledge bases.
• Experience conducting customer meetings digitally (e.g. Zoom/Teams) and/or physically (in person/face to face with customers).
• Patience working in an industry where not all users are tech-savvy.

Benefits

• Competitive, performance-based remuneration
• Equity options – own a piece of what you’re helping to build
• 20 days paid annual leave, plus sick, carer’s, and compassionate leave
• Parental leave – 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
• Learning & Development – professional growth budget and transparent career plans
• Employee Assistance Program (EAP) – for confidential counseling, mental health support, and life resources
• Laptop and home office setup budget
• Flexible work – a hybrid rhythm, with 2 to 3 days in office depending on the role, 2 WFH each week – with the flexibility to work from anywhere for several weeks a year
• Community & Connection – weekly catered lunches, global offsites, and “Life Story” sessions
• Sydney HQ perks – rooftop garden, wellness centre, showers, and cycle storage in Haymarket