Role Overview
The Fleet Customer Success Manager will build and lead Slate’s fleet CS function from the ground up, owning the customer experience from first vehicle demo through delivery and ongoing account health across Slate’s commercial, government, and small business fleet customers.
What You Will Do
Design the fleet onboarding framework, pilot success playbook, and account health model, define the working model with Retail CS, and own the first 90 days post-purchase for every fleet account.
Why It Might Be a Fit
The ideal candidate combines deep B2B customer success or fleet operations experience with the builder instinct to design processes and the relationship skills to make fleet managers trust Slate before, during, and after their first purchase.
Requirements
- 8+ years in B2B customer success, enterprise account management, or fleet / commercial vehicle operations
- 2+ years of previous manager experience in a Customer Success capacity
- Track record of building a CS function, onboarding program, or customer success practice
- Experience managing complex business relationships with fleet managers, operations directors, and vehicle operators
- Familiarity with fleet operations concepts — vehicle lifecycle, TCO analysis, fleet management platforms
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Vacation
- 401k
- Equity program
- Discretionary annual incentive program
To apply for this job please visit recar.wd108.myworkdayjobs.com.
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