Customer Success Manager

Role Overview

The Customer Success Manager owns the execution, value realization, and ongoing customer experience across an assigned portfolio of Smartlinx clients.

What You Will Do

Proactively identify and drive opportunities for customers to realize greater value and measurable ROI from Smartlinx by connecting customer goals and business outcomes to product utilization, workflows, support trends, and available capabilities.

Why It Might Be a Fit

The ideal candidate combines strong relationship skills, curiosity, analytical thinking, and operational discipline, and is energized by finding opportunities, solving problems, and turning customer priorities into measurable outcomes.

Requirements

• Bachelor’s degree or equivalent professional experience preferred.
• 3 to 5 years of experience in Customer Success, Account Management, Client Services, SaaS, healthcare technology, or related customer-facing roles.
• Experience supporting customer adoption, engagement, onboarding, or ongoing account management programs.
• Strong communication and relationship-building skills, with the ability to establish credibility with operational and day-to-day client stakeholders.
• Demonstrated ability to manage multiple accounts, priorities, and follow-up items in a fast-paced environment.
• Analytical curiosity and the ability to connect customer goals, product usage, and operational data to opportunities for greater value and ROI.
• A proactive ownership mindset, with the judgment to drive work independently while staying aligned to the broader account strategy.
• Experience using CRM platforms such as Salesforce or similar systems preferred.
• Healthcare, workforce management, or SaaS industry experience a plus.
• Interest in developing toward a future Strategic Account Manager role.

Benefits

• Medical
• Dental
• Vision
• FSA
• HSA
• Life Insurance
• Pet Insurance
• 401(k)

Tagged as: Salesforce