Sales Operations Specialist

Role Overview

The Sales Operations Specialist will serve as a vital part of the organization in supporting key direct and indirect channel partners. The specialist will liaise between various departments within SMC to bring about resolution to customer concerns while supporting strategic initiatives, operational escalations, and ad-hoc projects.

What You Will Do

Duties include daily management of key account partnerships, operational analysis, data collection and reporting, and creating and publishing reports as needed.

Why It Might Be a Fit

The successful candidate will have strong problem-solving skills, experience with process improvement, project management, and technical knowledge, as well as proficiency in MS Office and analytical skills/tools.

Requirements

• Bachelor’s degree in business or Operations related field
• Minimum of 3+ years of experience with business systems, operations, or related fieldwork
• Demonstrated experience in working with customers, identifying/understanding their needs, and formally documenting business requirements
• Communication: Must be able to read/write/speak and understand English. Must be able to effectively communicate.
• Strong verbal, written, presentation, and interpersonal skills
• Strong problem-solving skills
• Experience with process improvement, project management, and technical knowledge
• Proficiency in MS Office, including MS Excel mastery
• Experience with analytical skills/tools preferred

Benefits

• Dental insurance
• Vision insurance
• Other benefits not explicitly stated